Bevezető
We are looking for a French-speaking Customer Success Specialist! If you are passionate about customer satisfaction, supporting business growth and helping customers achieve their goals, please apply with your English CV!
Feladatok
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Monitor customer success and identify opportunities to improve customer satisfaction and retention
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Handle administrative and billing tasks related to customer accounts
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Collaborate with internal teams to ensure seamless service delivery
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Provide accurate and reliable information about products and services
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Daily account management and relationship management with existing customers
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Working closely with the sales team
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Manage customer contracts, including renewals, extensions, and modifications
Elvárások
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Proficiency in Microsoft Office
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Experience in Customer relations, Customer success or Customer account management
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Excellent communication and organizational skills
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Customer-centric mindset, empathy
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Confident French and English language skills (C1 level, written and spoken)
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Experience in handling customer contracts, renewals, or service extensions
Rövid leírás
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Knowledge of SAP, Salesforce, Gainsight, or similar CRM systems
Amit partnerünk kínál
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100% Remote workmode
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Competitive salary
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Cafeteria benefits
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Team-building and leisure activities
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Modern office environment
